IQVIA

Job Description

HUMAN RESOURCE INTERNSHIP

Key Responsibilities

• Perform all hiring manager functions required to select and onboard staff.
• Perform direct oversight of assigned staff including defining goals, evaluating ongoing performance, training, mentoring, coaching, compliance oversight, absence management, etc.
• Perform proactive, ongoing work planning and delegation.
• May provide operational support and direction to other staff within the team.
• Collaborate with other team leaders to define, execute, and maintain a training plan that provides the team with knowledge and experience required to perform assigned duties.
• Collaborate with other team leaders on the development, implementation and maintenance of team processes and related documentation.
• Respond to sensitive escalations from customers, business stakeholders and senior management with timely, appropriate action to address the concern.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• Function as a backup for other team members, including more senior staff as requested.
• As a Subject Matter Expert (SME), participate in or lead cross-functional projects involving other support teams and business stakeholders, such as operational departments or customer facing teams.
• Occasionally attend customer facing meetings to address questions and provide guidance on areas of direct interest to IQVIA’s customers
• Occasionally attend audits, answer auditor questions, and contribute to formal CAPA’s following an audit or discovery of a Quality Issue

Skill & Experience

• Strong knowledge of applicable industry standards and regulations (ICH, GCP, etc.), preferred
• Strong computer literacy with proficiency in Microsoft Office applications
• Knowledge of IT service management processes and tools
• Strong critical thinking skills and ability to solve problems and troubleshoot technical issues
• Strong organizational skills and attention to detail
• Self-motivated, proactive, and able to work with little guidance/supervision
• Strong verbal and written communication skills
• Strong proficiency in the English language in a business setting
• Able to regularly work a flexible schedule to collaborate and meet deadlines
• Able to effectively prioritize and manage competing demands
• Able to work effectively individually and as part of a team
• Able to work effectively in a global, multi-cultural environment
• Able to produce and deliver effective presentations
• Able to author effective procedures and system documentation
• Effective judgement and decision-making skills
• Able to lead people as part of a team or project
• Able to effectively manage people and conflicts